Armed with this insight, Trähus took deliberate action to increase transparency in their communication by always including customers in their building phases, ensuring that they were kept in the loop at all times.

“We chose to use Buildbite as the tool to help us improve customer relationships and retention, and we have never looked back," he adds.

With Buildbite, customers are informed about project updates, timelines, and milestones. This creates trust, demonstrates professionalism, and enhances the overall customer experience. 

Homeowners and field workers  feel involved and empowered when they can actively participate in the construction process.

Thomas was shocked with the results. “We are a traditional business, and many skilled craftsmen aren’t used to using smartphone applications for documenting their work. For some, it can feel intrusive and a sign of distrust. 

The breakthrough for us was when we started using Buildbite’s  sharing capabilities directly with the customer and the craftsmen would receive praise from the customer directly in the project task chat for all to see.”