How Keradur Service standardized cleaning operations across 250 employees
Keradur Service operates cleaning and property services across multiple locations in Finland. As the company expanded, maintaining consistent service quality across different sites and shifts became increasingly difficult. Management realized that the problem was not employee capability. The real issue was that instructions were inconsistent and often delivered verbally.
About Keradur Service Oy
Finland
The Challenge
Before implementing Buildbite, most work instructions were communicated verbally, often by phone. This created several operational challenges:
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Cleaning instructions varied between supervisors and shifts
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Employees frequently needed to call for clarification
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Supervisors spent significant time repeating instructions
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Service quality varied between sites
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Operational knowledge lived with individuals instead of a system
Phone based communication gradually became a bottleneck in daily operations and made quality control difficult. Keradur recognized that in order to scale efficiently, they needed a more structured and standardized way to manage daily work.
The Results
After implementing structured workflows with Buildbite, Keradur saw measurable improvements in operational clarity and efficiency.
+80%
increase in documentation and operational transparency
-25%
reduction in internal messaging and phone calls
+1.5 hours
saved per supervisor every day
92–95%
billing clarity across service hours
<2%
service corrections or rework
In addition to improving daily operations, the changes also contributed to stronger operational margins.
The Solution
Standardized Shift Instructions Keradur introduced structured shift directives for each site and location using Buildbite. Every shift now includes:
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Clear step by step instructions
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Visual guidance for tasks
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Standardized checklists
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Defined expectations before leaving the site
For example, cleaners now follow a structured process that ensures critical tasks such as floor cleaning are completed every night. Because expectations are built directly into the workflow, supervisors no longer need to manually verify routine tasks or repeatedly explain procedures.
Substitute Training Model
Staff substitutions are common in cleaning operations, and onboarding temporary workers used to require significant supervisor time. With Buildbite, Keradur created video based training instructions that allow substitutes to quickly understand their responsibilities. These training materials show
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What tasks need to be completed
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Where tools and materials are located
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How the work should be performed
As a result, substitutes can start working immediately with minimal supervision while maintaining consistent service quality.
Implementation with Buildbite
Keradur implemented Buildbite as the operational backbone for managing daily work across locations. The platform replaced phone based instructions with:
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Structured workflows
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Centralized documentation
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Real time visibility into task completion
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Standardized onboarding materials
Supervisors can now see task completion and documentation in one place instead of chasing updates through calls and messages.
Conclusion
Keradur's experience shows that service quality at scale depends on standardized instructions at the shift level. By replacing verbal guidance with structured workflows, the company improved consistency, accountability, and transparency across its operations. Supervisors now spend less time answering routine questions and more time focusing on improving service quality.
”Since switching to Buildbite, our cleaning teams receive clear daily tasks, photos and checklists in one place and our clients get instant updates and proof of work. We've eliminated messy WhatsApp chains and saved hours of admin every week. Buildbite has made managing our cleaners effortless, giving us real time visibility of who is on site, what tasks are complete and where support is needed. We've improved accountability, reduced phone calls and kept every job running smooth.”
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